Chantch SolutionsCHANTCHSOLUTIONSBusiness Technology Solutions

Cloud Payroll: "No data to display" when downloading bank payment files

Electronic Payment needs at least one company bank account before it can build a bank file.

Updated 2026-10-12 · cloud-payrollelectronic-paymentbank-file

Symptom. In Payroll Management → Electronic Payment, the bank payment file list says No data to display.

Cause. No company bank account has been set up, so there is nothing to generate the file from.

Fix.

  1. Go to Tools → Company Profile → Bank Accounts.
  2. Click Add New Bank, choose the bank, enter the account number and the other details, and Save.
  3. Return to Electronic Payment, select the bank and click Download.

Written by Chantch from the vendor documentation. Source: AutoCount wiki

Did this solve it?

If not, tell us what happened after you tried the steps - a short conversation is usually enough to find the real cause.