Chantch SolutionsCHANTCHSOLUTIONSBusiness Technology Solutions

e-Invoice error: "Postcode maximum length is 5 characters – BUYER / SUPPLIER"

A postcode longer than five characters on a tax entity blocks the submission.

Updated 2026-10-12 · e-invoicelhdntax-entity

Symptom. The submission fails with Postcode maximum length is 5 characters – BUYER / SUPPLIER.

Cause. The postcode stored on the buyer's or supplier's tax entity has more than five characters — often a space, a dash, or a state name typed into the same box.

Fix. Open Tax → Tax Entity Maintenance, edit the tax entity named in the error (buyer or supplier), shorten the postcode to the five digits only, save, and resubmit the document.

Written by Chantch from the vendor documentation. Source: AutoCount wiki

Did this solve it?

If not, tell us what happened after you tried the steps - a short conversation is usually enough to find the real cause.