AutoCount Accounting
Answers for the on-premise AutoCount Accounting 2.x family - backups and restores, e-Invoice submission errors, debtors and creditors, stock, and the AutoCount Payroll module.
A debtor cannot be found when creating an invoice
Four settings that hide a debtor from the invoice lookup, and where each one lives.
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A debtor does not appear in Batch Get TIN
Two exclusion options in Batch Get TIN hide debtors that already have a link or a tax entity.
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AutoCount Payroll restore error: "cannot open backup file …\Payroll\Backup\$$ APP$$.$$$"
Payroll needs to run as administrator to write its restore work file under Program Files.
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AutoCount Payroll restore error: "Expected backup version 1..8. Found 9"
The new PC runs an older Firebird than the server the backup came from.
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Backup error: "The server does not allow client to backup or restore database"
Why a workstation cannot back up or restore an Account Book, and the two settings that fix it.
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Cash Sales error: "There is not payment method which have payment type as Cash"
The Cash button needs a payment method whose type is Cash; here is where to set it.
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e-Invoice error: "accountingCustomerParty.address.addressline1 is empty"
LHDN rejects the submission because the buyer's TIN record has no address.
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e-Invoice error: "Description of product or service is required"
Every line on an e-Invoice must carry a description; blank lines stop the submission.
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e-Invoice error: "LHDN login error: 502 – Bad Gateway"
A temporary LHDN connection problem; the document is fine.
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e-Invoice error: "Postcode maximum length is 5 characters – BUYER / SUPPLIER"
A postcode longer than five characters on a tax entity blocks the submission.
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Invoice approved but never submitted as an e-Invoice (status empty)
Either the document is marked for consolidation or the debtor has no valid TIN; both are quick to fix.
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Invoice shows no TIN but its e-Invoice status is Valid
The e-Invoice was accepted before the TIN was removed from the debtor; reassigning it restores the display.
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Restore error: backup shared folder "does not point to same folder… Access is denied"
The restore fails on a permissions problem in the Windows temp folder, not in AutoCount itself.
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Stock balance quantity does not match Stock Item Maintenance
Future-dated transactions and data inconsistency are the two usual causes, each with its own fix.
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Submitting a backdated invoice as an e-Invoice
LHDN only accepts documents dated within the last 3 days; use the e-Invoice issue date to submit older invoices.
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Need a hand with AutoCount Accounting?
Describe what you are trying to do or the message you see. We will tell you the fix, and whether it is something you can do yourself.